Cicis at 3520 Lakeview Parkway, Rowlett, Texas.

The CiCi's closest to us closed down so we were forced to go to the next closest CiCi's location for take out pizza, which is this one in Rowlett. I ordered a supreme with no sausage. Got it home, it had sausage on it AND no pizza sauce on it at all!!! Called back up there & the young man on the phone says bring it back to us & wait while we make you another one. What!?!? (How about you go ahead & make it now since I've already wasted my time & gas on 2 trips now. I bit my tongue.) I asked for a manager & explained the situation again. He said no problem, I see what happened. I'll start another one without sausage & make sure they put pizza sauce on it this time & extended his apologies. I got home with the 2nd pizza & guess what, it STILL had sausage on it! I didn't mess with it anymore at that point, it was late & I was done! Sent it to work with my husband for his buddies to eat the next day so it wouldn't go to complete waste. People make mistakes, I gave them another shot on two more occasions & every time I would get the pizza home, it never seemed fresh or good. We don't order anything fancy anymore. Just 1 plain cheese & 1 plain pepperoni. The cheese is usually ok but the pepperoni is always skimpy, dry & cold as if it had been sitting awhile or re-heated. My husband & I have wondered if they didn't just throw one of the older ones sitting under the buffet in the box during their less busy peak time as not to waste pizza. We'll never know but we did stop going to that location after 3 attempts & disappointment each time. CiCi's has been a staple for us for years & many different locations, it's not that difficult to mess up a simple $5 pizza for us but the Rowlett store has managed to do it multiple times....beware!